Our Services

Client
Liaison
Service

Our Services

Client
Liaison
Service

Your Client Liaison is the point of contact for your family within Crann. Our Client Liaison team works with you to determine your needs and identify goals. They work with the Multi-Disciplinary Team (MDT) at Crann to develop personalised service plans for your family.

This includes programmes and supports for children and adults with neuro-physical disabilities, their partners, parents, siblings and children. 

Client Liaisons

  • Yellow Bullet Point
    Conduct intake assessments and manage the service plan for each client family
  • Yellow Bullet Point
    Are the key point of contact for you and your family
  • Yellow Bullet Point
    Offer guidance and support throughout your journey with Crann
  • Yellow Bullet Point
    Develop plans that support you to achieve your goals
  • Yellow Bullet Point
    Liaise with Crann's Multi-Disciplinary Team (MDT) about your needs
  • Yellow Bullet Point
    Follow up with you on a regular basis
  • Yellow Bullet Point
    Support you to connect with external resources when appropriate
  • Yellow Bullet Point
    Signpost you to helpful resources individual to your needs
  • Yellow Bullet Point
    Assist with applications and forms where appropriate (i.e. Dept. of Social Welfare)

Key
Personnel

Testimonial

“They were just so lovely, and I suppose I felt in a safe emotional space, when I went in it was very relaxing and I felt everyone felt the same sense of a nice safe space. I suppose in general in life I would be guarded but unless I feel very comfortable in a situation I wouldn’t let the guard down, but I most definitely did there.”

– Parent

Frequently
Asked
Questions

What is an intake?

An intake is an initial meeting where we will assess your needs, or that of your child, partner or parent. We gather information at this initial meeting to help determine what services may be needed.

What should I bring with me to an intake?

We ask you to bring a medical letter relating to diagnosis and a list of current medications/emergency medical protocols, where applicable.

Can I have someone accompany me at the intake?

Yes, you can have someone accompany you at the intake. In the case of a child, parents/guardians may prefer to come alone initially, though your child or teen is more than welcome to attend. A less formal meeting can then be arranged for your child to meet us here in Crann.

What will happen during the intake?

Our Client Liaison will ask you a number of questions about you and your family’s level of need and abilities, and will discuss the services that Crann offer. Our Model of Care is based on a 2 Generation (2Gen) approach, meaning we support you and your family throughout all stages of life.

How long does an intake take?

An intake normally lasts between an hour to an hour and a half. 

Still have questions?

You’ll find more answers to Frequently Asked Questions here

Personal Referral

To start your journey with Crann for yourself or a member of your family please fill out the referral form.

A member of the team will respond to you within 5-7 working days.

All applications are subject to a service compatibility review to determine if our services & facilities can support your needs.

Professional Referral

If you have a client with a neuro-physical disability you would like to refer to Crann please fill out the referral form.

A member of the team will respond to you within 5-7 working days.

All applications are subject to a service compatibility review to determine if our services & facilities can support your clients needs.

Clients must give consent to be referred to and for information to be passed on to Crann as information will be saved on Crann data bases.

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